Bartlett emphasizes workforce innovation as vital to post-COVID-19 tourism success

Jamaica’s Tourism Minister, Edmund Bartlett, says the industry has undergone a significant transformation in the wake of the coronavirus (COVID-19) pandemic and that its future success now depends on the ability of its workforce to create innovative and distinctive experiences.

Addressing the inaugural Jamaica Centre of Tourism Innovation’s Tourism Career Expo, Bartlett told the more than 400 students that young Jamaicans should consider tourism as a promising career option, emphasizing the importance of rethinking their perspective on the industry.

Bartlett said that the reimagined tourism sector is not only financially rewarding but also thrives on input from individuals with diverse skill sets and backgrounds, ranging from industries directly linked to tourism to those indirectly associated with it.

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“We are inviting you to an industry that will give you an opportunity to realize your best self. It will enable you to innovate, to think, to act, and to also convert information, knowledge, and ideas into value added experiences,” he told the weekend event hosted by the Tourism Enhancement Fund (TEF) and the Tourism Product Development Company (TPDCo) at the Montego Bay Convention Centre.

”When you enter this tourism experience, which we are asking you to join, it is the beginning of a whole new development of yourself and an expansion of your capacity to do and to be,” he added.

He said the post-Covid industry requires a diverse range of talents, including those in nuclear science, robotics, and nanotechnology.

He told the audience that the future of work in tourism will significantly transform the sector, as machine intelligence and the internet of things will revolutionize the way basic services are provided.

Bartlet predicted that this transformation would eliminate 70 per cent of informal activities in tourism that pay lower remuneration, paving the way for more skilled and higher-paying job opportunities.

“Because machine intelligence and the internet of things are going to change the way basic services are provided in tourism. You [the youth of Jamaica] are going to be the manipulators of these gadgetries that flow from the internet of things…”

“Then 3-D technology is going to create opportunities for the reproduction of goods in a manner that is impossible for a human being to do. So, what then is the future for you in tourism? It is going to be for you to be the drivers of new experiences,” said Edmund Bartlett.

The tourism career expo formed an integral component of the JCTI’s public education programme, which aims to provide internationally recognized certification for individuals interested in pursuing a career in tourism.

In addition to certification, the JCTI, which is a department of the TEF, is responsible for raising awareness among Jamaican youth, including high school and college students, about the multitude of opportunities available in the tourism industry.

The main objective of the career expo was to broaden young Jamaicans’ understanding of the various job roles in tourism and introduce students to traditional and non-traditional career paths.

CMC/